Refund policy

How to request a return

You may request a change-of-mind return within 30 days after delivery. Products must be unopened and unused, and you are responsible for the cost of the return shipping label.

Email contact@liaorganics.com with your order number and the items you would like to return. If approved, we will provide return instructions and confirm the return address. Please wait for those instructions before sending your items.

For change-of-mind returns, original shipping fees are non-refundable, except where required by law. This does not apply to damaged or faulty products or our fulfillment mistakes, which are handled separately.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Damaged products and order mistakes

Damaged, faulty, incomplete, or incorrectly sent orders are handled separately from change-of-mind returns. Email contact@liaorganics.com as soon as possible, preferably within 48 hours of delivery, with your order number and a description of the issue. This is a request for prompt notice and does not limit your statutory rights or prevent you from reporting an issue later. Include photos if available. We will review the issue and arrange the appropriate resolution.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nothing in this policy limits your rights under applicable consumer law.

Orders returned because of a customer address error

After we receive and inspect an order returned because of an address error you supplied, you may request a refund instead of reshipping. We will deduct only our actual, documented original outbound shipping cost and any actual return-to-sender fee charged by the carrier. This applies even if shipping was free at checkout.

We will itemize these costs and tell you the refund amount before processing. Any shipping payment already retained or reimbursement received for the same cost will be credited so it is not recovered twice. There is no flat penalty or restocking fee. Deductions will not exceed the amount otherwise refundable, and this policy does not authorize a separate charge.

These address-error deductions do not apply to our fulfillment mistakes, faulty products, or carrier loss or misdelivery unrelated to the address you supplied. Nothing in this policy limits your rights under applicable consumer law.

The new address-error deductions apply only to orders placed after the policy and related free-shipping notice were disclosed before purchase. Earlier orders follow the terms provided when they were placed.

For reshipping, address changes, and delivered packages, see our Shipping Policy.