Shipping policy
Shipping options and tracking
Available shipping options and charges are shown at checkout. Once your order ships, we will send an email with tracking details. If you need help with your order, email contact@liaorganics.com.
Order Processing & Changes
Once an order is placed, changes or cancellations can be tricky due to our fast processing times. If you need to make a change, please email us at contact@liaorganics.com with your order details as soon as possible.
- We will do our best to accommodate your request, but changes are not guaranteed once your order is in processing.
- During busy times, we may not be able to modify or cancel orders, so please double-check your information before placing your order.
Standard shipping is estimated to arrive within 5–8 business days after shipping. Delivery times are estimates and may be affected by carrier delays.
Check your shipping address
Please review your shipping address carefully before placing your order, including your apartment or suite number, ZIP code, and any address saved in an express checkout account.
Need to change your address
Email contact@liaorganics.com as soon as possible with your order number and complete corrected address. We will do our best to update your order before it enters fulfillment, but changes are not guaranteed. Please do not assume the address has changed until we confirm it.
For an existing order, contact us directly even if you also update the address saved in your account.
If your order has already shipped
Once a package is with the carrier, we may be unable to change its destination. We will help you review any available carrier options, but rerouting, interception, and return to sender cannot be guaranteed. If a carrier service has an additional charge, we will explain the cost and ask for your approval before arranging it.
If your package is returned to us
For packages returned because of an incorrect, incomplete, or outdated address supplied with the order, we must receive and inspect the original package before arranging a reshipment. A tracking update saying "return to sender" does not mean we have received it.
Once we have received the package and confirmed that the products are suitable to resend, we will ask you to confirm the corrected address and pay the actual reshipping cost. We will provide that amount before payment. Original free-shipping offers do not cover an additional shipment caused by an address error.
If any products cannot be safely resent, we will contact you to review the available resolution.
If you choose a refund instead of reshipping
After we receive and inspect an order returned because of an address error you supplied, you may request a refund instead of reshipping. We will deduct only our actual, documented original outbound shipping cost and any actual return-to-sender fee charged by the carrier. This applies even if shipping was free at checkout.
We will itemize these costs and tell you the refund amount before processing. Any shipping payment already retained or reimbursement received for the same cost will be credited so it is not recovered twice. There is no flat penalty or restocking fee. Deductions will not exceed the amount otherwise refundable, and this policy does not authorize a separate charge.
If your package was delivered to the address you provided
If we verify that your package was delivered to the incorrect or previous address supplied with your order, we cannot provide a complimentary replacement or refund solely because that address was incorrect, except where required by law. This includes packages accepted by someone at that address.
Contact us so we can review the delivery details and available recovery options. Recovery cannot be guaranteed. If the original package is recovered and returned to us, the return-and-reshipment process above applies.
If Lia made the mistake or there is a carrier problem
If we shipped to a different address from the one on your order, or failed to use an address change we confirmed, we will correct the issue at our expense.
Packages lost in transit or delivered somewhere other than the confirmed shipping address are reviewed separately. Please contact us so we can investigate and arrange the appropriate resolution. A delivery scan alone does not resolve a disputed delivery location.
These address-error deductions do not apply to our fulfillment mistakes, faulty products, or carrier loss or misdelivery unrelated to the address you supplied. Nothing in this policy limits your rights under applicable consumer law.
The new address-error deductions apply only to orders placed after the policy and related free-shipping notice were disclosed before purchase. Earlier orders follow the terms provided when they were placed.
For change-of-mind returns, see our Return Policy.